CC4Teams: Unified Communications

Elevate your Microsoft Teams experience with CC4Teams, integrating seamless communication across phone, email, chat, and social media into one powerful platform.

Integrating Innovations, Empowering Business

Get in touch to talk CC4Teams

What is CC4Teams?

CC4Teams is an advanced solution that transforms Microsoft Teams into a full-scale contact centre. It integrates a range of communication tools, allowing agents to connect via phone, email, chat, and social media through one unified system.

The platform elevates customer interaction by bringing together diverse functionalities. From skill-based routing to comprehensive analytics, CC4Teams creates a cohesive environment for customer service excellence and detailed performance tracking.

CC4Teams Features

Integrated Communication

Unify your customer interactions across various platforms with ease, ensuring a consistent and efficient service experience.

Enhanced Accessibility

Whether in the office or working remotely, CC4Teams is designed for accessibility and ease of use wherever you are.

Intelligent Routing

Leverage skill-based routing to connect customers with the right agent, reducing wait times and improving resolution rates.

Comprehensive Reporting

Gain insights into your contact centre's performance with real-time and historical reporting capabilities.

Benefits of CC4Teams for Your Business

Improved Collaboration

Foster better teamwork and customer engagement with integrated systems that enhance productivity and service quality.

Cost-Effective Solutions

Enjoy the cost benefits of a solution that minimises infrastructure expenses and maximises efficiency.

Scalable Architecture

Easily scale your operations with a cloud-based solution that grows with your business needs.

Streamlined Operations

Automate and optimise your workflows with intelligent features like graphical IVR and speech recognition.

Seamless Integration

Connect with CRM, ERP, and ticketing systems to provide a seamless service experience across all customer touchpoints.

Enhanced Customer Satisfaction

Deliver exceptional service with a platform that enhances first call resolution and customer satisfaction.

Transform Your Customer Service with CC4Teams

Discover how CC4Teams can optimise your contact centre operations and improve customer experience at a lower cost. Get in touch for a personalised demonstration.