Metwide Communications

Policies & Legal

All the legal documents you need, organised for easy reference.

General Policies

Core agreements governing our services

Master Service Agreement

The primary agreement governing all Metwide services and customer relationships.

Privacy Policy

How we collect, use, store, and protect your personal information.

Acceptable Use Policy

Guidelines for acceptable use of Metwide services and network resources.

Payment & Commerce

Billing, refunds, and delivery information

Currency Policy

All transactions are processed in Australian dollars (AUD).

Refund Policy

We do not normally give refunds for change of mind. Refunds, exchanges, or credits are available where goods are faulty, wrongly described, or don't perform as advertised.

Shipping & Delivery Policy

Products delivered via Australia Post. Shipping costs based on size, weight, and location. Orders dispatched within five business days; delivery estimated 3-5 business days.

Telecommunications

Critical Information Summaries for regulated services

Business NBN Critical Information Summary

Key facts about our Business NBN plans including pricing, speeds, and inclusions as required by the Telecommunications Consumer Protections Code.

VoIP Phone Service Critical Information Summary

Key facts about our VoIP phone services including call rates, features, and service limitations.

Questions About Our Policies?

If you need clarification on any of our terms, agreements, or policies, our team is here to help.

Or call us directly at 1300 300 210