Back to Base Alarm Monitoring 24/7 for faster, verified response
A1-graded alarm monitoring that verifies events and escalates to your Emergency Action Plan, day and night, across Sydney, Brisbane and the Gold Coast.
Always-on protection when your team can't be there
Businesses face real risks after hours: break-ins, false alarms, lone worker incidents and delayed responses. Leaving alarms to ring unattended is stressful and unreliable, and missed events cost time and money.
Metwide connects your alarm panel to SMC Monitoring, an A1-graded 24/7 control room certified to AS/NZS 2201.2. Operators verify events over dual-path IP and 4G signalling, then act on your Emergency Action Plan: calling nominated contacts, dispatching patrols or escalating to emergency services. One transparent plan at $39.95 per month.
Why it works
A1-graded control room
Monitored through SMC, certified to AS/NZS 2201.2 and trusted across Australia.
24/7 operator response
Trained operators watch signals every hour of every day, 365 days a year.
Dual-path signalling
IP plus 4G failover keeps events flowing through power cuts and network drops.
One transparent plan
$39.95 per month, full monitoring, no tiered pricing to decode.
How back to base alarm monitoring works
From the moment a sensor trips, every step is verified, timed and recorded.
1. Event detected
A door contact, motion sensor, glass break, duress button, smoke or heat sensor trips. The panel registers the event and prepares to signal out.
2. Signal transmitted
The communicator sends the event over dual-path signalling: primary IP plus 4G backup. If either path drops, the other carries the signal through.
3. Operator receives
The signal arrives at SMC Monitoring's A1-graded control room. An operator opens the event with your site profile already loaded.
4. Event verified
Using sensor correlation, time-of-day context and optional video, the operator confirms whether the event is real. False alarms are filtered out before dispatch.
5. Escalation
The operator follows your Emergency Action Plan: nominated contacts first, then security patrol, then emergency services if the situation warrants it.
6. Incident report
The full event chain is logged and returned as an incident report you can use for insurance, audits and security planning.
Everything you need for confident incident response
Intrusion monitoring
Door, window, motion and glass-break sensors send events to the control room in real time. Verification rules filter false alarms before anyone is dispatched.
Fire and smoke alerts
Fire and smoke signals bypass non-critical verification and escalate immediately to your fire safety plan. The full timeline is logged for compliance.
Duress and medical
Panic buttons, duress codes and medical alerts route straight to the control room. Operators verify, call contacts and escalate to emergency services.
Video verification (optional)
Pair compatible CCTV so operators can check live clips on alarm. Video filters out animals and accidental triggers, and supports incident reports.
In practice: fewer false dispatches across a multi-site client
A multi-site commercial client had frequent after-hours alarm activations, repeated false call-outs and an unreliable picture of what was happening overnight.
After migrating to back to base monitoring through SMC with Permaconn dual-path communicators, verification improved and false dispatches dropped sharply. Response to genuine events stayed rapid. Every site now runs on the same 24/7 A1-graded monitoring, with a consistent incident trail the client can hand to insurers and auditors.
Why businesses choose Metwide for back to base monitoring
A1-graded monitoring partner
Monitored 24/7 through SMC Monitoring, an A1-graded control room under AS/NZS 2201.2.
Works with major alarm panels
Compatible with Bosch, Paradox, Inner Range, Permaconn and other industry-standard panels.
Dual-path NBN-ready signalling
IP plus 4G keeps events flowing when a path drops or the power cycles.
Clear Emergency Action Plans
We document who to call, when to escalate and how to handle each event type.
Rapid onboarding
Compatibility checks, communicator install and staged test alarms before go-live.
Simple single plan
One transparent plan at $39.95 per month. No tiered pricing to decode.
Reduce incidents, protect people and cut downtime
Response and verification
Faster detection-to-decision and fewer false call-outs.
Faster action
Verified alerts move quickly from detection to decision.
Fewer false call-outs
Clear verification rules mean fewer after-hours trips.
Safety and connectivity
Keep people and signals protected when infrastructure fails.
Safer workplaces
Duress and medical monitoring supports lone workers.
Works with NBN
Dual-path communicators keep signals flowing during outages.
Growth and compliance
Clear records for insurance and room to scale.
Better records
Event logs and reports help with insurance claims.
Scales with you
Add sites, sensors and users without a rebuild.
Ready to connect your alarm to 24/7 monitoring?
Book a quick call to check compatibility and confirm the setup that fits your sites and risk profile
Who We Help
Built for busy teams who need certainty
From retail stores to construction compounds, we tailor monitoring to your risk profile.
Common questions about back to base alarm monitoring
What our clients say
"Partnering with Metwide Communications has been transformative for Ozlem Foods. Their bespoke security and communication systems have significantly enhanced our operational efficiency and safety. Highly recommend them for their professionalism and tailor-made solutions."
"Metwide Communications played a crucial role in the Soccer Upgrade at South Pine Sports Complex. Their expertise in integrating sophisticated electronic security and telecommunications was vital, setting new standards for large-scale projects."
"Metwide Communications has been a key partner in our construction projects. Their integrated approach to technology solutions ensures our new builds are equipped with the highest standards of security and data infrastructure."
"Partnering with Metwide Communications has been transformative for Ozlem Foods. Their bespoke security and communication systems have significantly enhanced our operational efficiency and safety. Highly recommend them for their professionalism and tailor-made solutions."
Interested in Back to Base Alarm Monitoring 24/7?
Let's confirm compatibility and set up A1-graded monitoring for your sites and budget.
Or call us directly at 1300 300 210