Cloud PABX for business: flexible calling without on-site hardware
Move your phone system to the cloud and manage users, extensions, and call flows from anywhere. Scale up fast, add new sites in minutes, and keep calls crystal clear.
Modern telephony built for growing Australian businesses
Your phone system shouldn't hold you back. Traditional PABX hardware is costly to maintain, slow to change, and tied to a single site. When staff move or new locations open, changes become projects.
Cloud PABX brings calling, voicemail, auto-attendants, and queues into a secure, hosted platform. You manage everything in a simple portal, provision handsets or softphones in minutes, and keep teams connected across offices, home, and mobile. It's reliable, cost-effective, and ready for hybrid work.
Control calls from anywhere
No on-site box
Swap racks of hardware for a hosted system. Updates happen in the cloud with uptime monitoring and Australian support.
Scale in minutes
Add users, numbers, and sites from a web portal. Ship pre-provisioned handsets or use softphones instantly.
Work from anywhere
Keep your business number on desk phones, mobiles, and laptops. Ideal for hybrid teams and satellite offices.
Smart call flows
Use IVRs, queues, time-of-day routing, and voicemail-to-email to direct callers and reduce wait times.
Complete call management without the hardware headaches
Auto-attendants & menus
Greet callers professionally and route by team, location, or language. Update menus in minutes from your portal.
Queues & ring groups
Distribute calls to the right people and keep wait times down. Use overflow rules and priority routing for busy periods.
Softphones & mobile apps
Make and receive calls on laptops and mobiles using your business number. Perfect for work-from-home and field teams.
Numbers & portability
Keep your existing numbers and add local, 1300/1800, or international DIDs. Set per-site caller ID and outbound rules.
Voicemail-to-email
Send recordings and transcripts to your inbox. Assign shared mailboxes for teams and set after-hours messages easily.
Call recording & logs
Record on demand or always-on with retention options. Search logs, download recordings, and export for QA or training.
Admin portal & roles
Manage users, extensions, devices, and policies with role-based access. Track changes and audit activity history.
Handset & device support
Use certified SIP IP phones, cordless handsets, and conference units. Zero-touch provisioning keeps setup simple.
Lower costs, better uptime, and simpler day-to-day management
Reduce spend
Lower upfront costs and predictable monthly billing, no big hardware refreshes, fewer site visits.
Work anywhere
Staff answer calls on desk phones, mobiles, or laptops with the same business number and call rules.
Scale on demand
Add extensions and numbers as you grow, then adjust licence counts seasonally to match demand.
Improve CX
IVRs, queues, and skills routing reduce transfers and wait times so customers reach the right person faster.
Less admin
A single portal for users, devices, and call flows cuts ticket backlogs and speeds up common changes.
Built-in resilience
Hosted redundancy and multi-region failover keep calls flowing even if one site goes offline.
Ready to modernise your phone system?
Book a quick call to review your current setup, numbers, and call flows. We'll map a low-risk migration plan and provide a clear quote.
Why choose Metwide for Cloud PABX deployment
Local engineering & support
Australian team for design, porting, and go-live support, then ongoing help when you need it.
Proven rollout process
Audit numbers, build call flows, pilot with a team, then migrate site-by-site with minimal downtime.
Device provisioning
We pre-configure handsets and softphones so users plug in and start calling.
Carrier-grade reliability
Redundant hosting and monitored SIP trunks for consistent call quality.
Hybrid-work ready
Policies for BYOD softphones, remote users, and multi-site routing baked in.
Security first
Encrypted signalling/media where supported, role-based access, and regular updates.
Built for SMEs, multi-site, and distributed teams
Professional services
Law, finance, consulting with multi-step call routing and recording.
Healthcare clinics
Front-desk queues, after-hours menus, voicemail-to-email for follow-up.
Trade & field services
Softphones and mobile apps keep crews reachable on one number.
Retail & hospitality
Time-of-day rules, store rings, and overflow to head office.
Warehousing & logistics
Cordless handsets, paging, and site-to-site calling.
Education & not-for-profit
Simple admin and role-based access for distributed staff.
Common questions about Cloud PABX
What our clients say
Interested in Cloud PABX?
Let's review your numbers, handsets, and call flows and plan a smooth cut-over. We'll deliver a clear proposal and timeline.
Or call us directly at 1300 300 210